Customer Help
Our happiness team is always here to assist.
Common shipping queries answered
Shipping and Delivery
Delivery times vary depending on the shipping method and destination. You can check the estimated delivery date on the product page or during checkout.
We offer a range of shipping options, including standard, expedited, and overnight delivery. Shipping options and pricing may vary depending on the destination and product.
Yes, we offer free worldwide shipping on all orders over $/€50! For orders below this amount, shipping costs will be calculated based on the weight and destination of your order. Please note that any customs duties or taxes will be the responsibility of the customer.
Contact our customer service team and we will investigate the issue and provide a solution.
Contact our customer service team as soon as possible to request a change to the shipping address. Note that we may not be able to make changes to the shipping address once the order has shipped.
If you need to return an item
Return and Refund
We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, you may return it within 14 days of receiving your order. Please note that the cost of shipping the item(s) back to us will be at your own expense.
Please also note that personalized posters are made to order and cannot be returned or exchanged. If there is a problem with the product (e.g., it arrived damaged or there is an error in the personalization), please contact us within 14 days of receiving your order and we will work with you to make it right.
Contact our customer service team to initiate a return. We will provide instructions on how to return the item.
The customer is responsible for paying the return shipping cost unless the item arrived damaged or defective.
Contact our customer service team immediately and provide photos of the damaged or defective item. We will provide a solution, which may include a replacement or refund.
Once we receive your returned item, we will process your return within a few business days.
Refunds will be issued to the original payment method used to make the purchase.
Common payment queries answered
Payment and Security
Yes, it is safe to enter your payment information on our website. We take your privacy and security very seriously, and we use industry-standard encryption technology to protect your personal and payment information during the checkout process.
In addition, we never store your payment information on our servers. Instead, we use a secure third-party payment processor (STRIPE, PAYPAL) to handle all payment transactions. This means that your payment information is processed directly by the payment processor (STRIPE, PAYPAL), and we never have access to your full payment information.
We take the security of your payment information very seriously. To keep your information safe, we use industry-standard encryption technology to protect your personal and payment information during the checkout process. This means that your information is encrypted before it is transmitted over the internet, making it virtually impossible for anyone to intercept or steal your information.
In addition, we use a secure third-party payment processor to handle all payment transactions. This means that your payment information is processed directly by the payment processor, and we never have access to your full payment information. The payment processor is certified as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant service provider, which means that they adhere to the highest standards of security and compliance in the industry.
Everything about place an order
Order
If you realize that you have entered the wrong shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped out. However, please note that we cannot guarantee that we will be able to make the change, especially if the order has already been shipped.